Terms and Conditions

These terms cover two separate things: using this website, and the work we do for you. Using the site means you accept the website terms. Booking work means you accept the service terms as well.

Using this website

The content here is provided for information. We try to keep it accurate, and the local and technical detail on these pages is researched rather than invented, but nothing on this site is a guarantee of a particular result on a particular house.

The text, photographs, and design of this site belong to Heavenly Window Cleaning. The photographs are of our own work. Please do not reproduce them elsewhere without asking.

Quotes and estimates

Estimates are free and carry no obligation. A quote is based on what we could see and what you told us. If the work turns out to be materially different from what was described, for example there is significantly more glass than discussed, or access is not what we were told, we will stop and talk to you about it before continuing. We will not simply add it to the invoice.

Quotes are valid for 30 days unless we say otherwise in writing.

Scheduling and cancellation

We will confirm a date and an arrival window with you. If you need to move or cancel a visit, please give us as much notice as you can so we can offer the slot to someone else.

We may reschedule for weather. Light rain does not stop exterior window cleaning, but wind, heavy rain, or anything that makes ladder or pole work unsafe does. In that case we will contact you and arrange another date.

Access and your property

We need safe access to the areas being worked on, including gates, side returns, and any locked areas. Please secure pets before we arrive, mainly because open gates and moving ladders are a poor combination. Please let us know in advance about anything that affects access or safety: alarm systems, gate codes, fragile planting, unstable ground, or anything we would not otherwise spot.

What we cannot fix

Some conditions are not dirt and cannot be cleaned away. A double glazed unit that is fogged between the panes has a failed seal, and the affected surface is inside the sealed cavity. Glass that has been etched by repeated mineral deposits has been physically altered. Scratches, pitting, oxidised frames, and damaged screens are pre existing conditions. Where we find any of these we will tell you rather than charge you to attempt the impossible, and we are not responsible for conditions that existed before we arrived.

Damage and liability

We take care in people's homes and we expect to leave a property as we found it. If we damage something, tell us straight away and we will put it right. Please raise any concern about the work or about damage within a reasonable time of the visit, while we can still see what happened.

We are not liable for pre existing damage, for failures that cleaning reveals rather than causes, such as a seal that was already gone or a frame that was already rotten, or for indirect or consequential losses.

Payment

Payment is due on completion unless we have agreed otherwise in writing with you beforehand.

If something is not right

We walk the finished work with you before we leave, and we would much rather fix something while we are still there. If you spot something afterwards, contact us and we will come back and look at it.

Governing law

These terms are governed by the laws of the State of California.